You do great work. But in home services, the next call usually goes to whoever shows up first in a search. What if your customers never had to search again? What if finishing the job meant starting a relationship that keeps them coming back — and sending others your way? A curated network of trusted local businesses that says: we take care of our customers beyond the job site.
You just finished an HVAC install. Your technician closes the job in your system. Within minutes, the homeowner gets a digital thank-you card by email — automatically.
Before you leave, you also hand them a physical concierge card and a couple of referral cards.
When they scan the code on the back of the card, you surprise them with a $10 donation they can give to their favorite cause. They choose their church. That Sunday, they casually tell everyone they talked to about the surprised donation they got from your business. Your business is also listed in the church bulletin When someone at that church needs HVAC work, guess who they call.
Five days later, they get a friendly check-in email. Two weeks in, they leave a five-star review after a gentle automated prompt. A month later they get a suggestion about your annual maintenance package. 90 days later they get a reminder for a fall/winter prep or spring/summer tune up.
A month later, the homeowner needs a plumber. Instead of searching online, they use your concierge card to check the partners in your network and find a couple of trusted plumbers already part of the community.
That plumber that got a new customer because they are a part of your network, guess who they recommend to their customers who are looking for HVAC help.
Their next-door neighbor mentions their furnace is acting up. The homeowner hands them one of your referral cards: “Call these guys. They did my install and gave me this card.” That neighbor calls you — already holding your card in their hand, ready to buy.
One job turned into a review, a community connection, a new customer, new referrals and positive visibility in your community. All automated.
The SmallGyfts Concierge Community gives your customers a premium card. They show it at participating businesses you have helped curate to access exclusive discounts and preferred pricing. You can also offer service discount cards for future appointments and referral cards they can share with neighbors and friends.
You help build a community of complementary home service providers and local businesses. Your customer carries one card that gives them access to all of it. When they walk into a participating business or call a provider from the community, they present the card and receive the benefit.
The community works best when it includes complementary services — plumbing, electrical, HVAC, landscaping, cleaning, painting. Customers get a trusted go-to list, and every provider in the community benefits from shared visibility. Multiple businesses per category keeps it balanced.
Optionally, you can offer a small donation that cardholders can direct to a local cause of their choice. A small gesture that gets you positive visibility throughout the community.
SmallGyfts gives you two card types — digital and physical — each fully customizable to fit your customers and your business goals.
Free and unlimited. Upload any image, overlay a dollar value or discount, add your contact info, and send by email. With Zapier automation, a digital card can be sent automatically the moment a job is marked complete in your CRM or scheduling system. Use them as thank-you cards, seasonal reminders, referral rewards, or service discounts. Every digital design can also be ordered as a physical card.
Print any digital design as a durable branded card ($2/card). Configure them as branded access cards for your concierge community, discount cards for future service appointments that bring customers back, or referral cards they can hand to neighbors and friends. Add an optional donation on the back to gain visibility with local causes. Every scan captures contact info and engagement data so you can follow up directly.
How you configure them is up to you. A branded access card gets your customer into perks from complementary providers — plumbers, electricians, landscapers, restaurants. A discount card brings them back for seasonal tune-ups and maintenance instead of shopping around. A referral card gives homeowners a reason to recommend you to their neighbors. Mix and match to build the system that works for your business.
SmallGyfts integrates with your existing tools through Zapier automation. When a job is marked complete in your CRM, field service software, or scheduling system, a digital card can be sent to the customer automatically.
For example, your technician closes out a job in ServiceTitan, Housecall Pro, or Jobber. Within minutes, the customer receives a digital reward card by email — no one on your team had to remember to send it. The follow-up sequence begins immediately, turning a completed job into an ongoing relationship.
Every digital card sent and every physical card scanned triggers an automated email follow-up sequence. SmallGyfts generates the initial sequence for you, and you control the timing and content of each message.
| Email 1 (0–5 days) | A thank-you and check-in. “Everything working as expected? We are here if you need anything.” This email also asks the recipient to confirm whether they are the original customer or received the card as a gift — the remaining emails adjust accordingly. |
| Email 2 (~14 days) | A follow-up with a request to leave a review. Includes your Google Business Profile link. Reviews are the lifeblood of home services businesses, and this automates the ask at exactly the right time. |
| Email 3 (~30 days) | A reminder of complementary services or seasonal maintenance. HVAC tune-up before summer, gutter cleaning in fall, plumbing check before winter — whatever fits your business and the season. |
| Email 4 (~90 days) | A seasonal re-engagement. Remind them you are still their go-to provider, suggest preventive maintenance, or introduce a new service you offer. |
You control the timing, the content, and whether each email is active. For home services, this automation is especially powerful — it turns every completed job into a review opportunity, a repeat booking, and a potential referral without any manual follow-up.
A concierge card in their wallet means they call you first next time. Not the first result on a search engine — you. The provider who gave them ongoing value.
Homeowners talk to neighbors. A referral card with real face value is more persuasive than a business card on a fridge. It gives your customer a reason to recommend you.
Seasonal tune-ups, maintenance plans, follow-up work — service discount cards bring customers back to you instead of shopping around every time.
Partner with complementary providers. When an electrician in the community finishes a job, they can mention the HVAC provider. Everyone sends work to everyone.
Being part of a curated community signals quality. Customers feel confident choosing providers that are part of a trusted, curated community.
With Zapier integration, every completed job triggers a digital card and email sequence automatically. Reviews, repeat bookings, and referrals — on autopilot.
Connect with complementary home service providers and local businesses. Plumbers, electricians, landscapers, cleaners, painters — build a network that covers what homeowners actually need.
Give your customers a concierge card for community access, plus service discount cards for future appointments and referral cards they can share with neighbors.
Connect SmallGyfts to your CRM or scheduling system through Zapier. Every completed job automatically sends a digital card and kicks off the four-email follow-up sequence.
Every time a customer uses the card, gets a follow-up email, or refers a neighbor, your brand is part of the experience. That is how home service businesses build lasting relationships.
The front of your card is yours to design. Your logo, your colors, your brand identity. You control how it looks when your clients pull it out of their wallet.
Upload your own design using our self-service platform. If you already have brand guidelines and a designer, simply upload the finished artwork and your cards are ready to print.
Work with our design partner for a professionally designed card that reflects the level of service you provide. Our partner can help you develop the right color palette, layout, and branding for your card — so it looks polished and professional when your clients pull it out of their wallet. This is available as an optional add-on for businesses that want a sharp, well-designed card without managing the creative process themselves.
The back of every SmallGyfts card carries a consistent design with a scannable QR code linking to your community page, clear redemption instructions for your clients, and SmallGyfts branding. This ensures a familiar, trustworthy experience for cardholders, especially those who carry cards from multiple SmallGyfts communities.
Schedule a Call. We'll show you exactly how SmallGyfts Concierge works and answer any questions.
Email info@smallgyfts.com. We'll respond within 24 hours.